Stop using email for everything | Macworld
Instead of sending emails back and forth between the store and central office, the new system allows managers to directly monitor employees and provide immediate feedback. In one case, he said, Seva officials in Chicago noticed that a new Maryland store was underperforming—with fewer repeat visits by customers than comparable stores. Using the iPad’s FaceTime program, home office officials watched each employee perform salon techniques—and immediately gave feedback to get the store back on track.
